Requests, payments, cancellations and refunds
How a print request works from start to finish and what happens if something goes wrong.
Current version: 2026-11-08.
Flow of a request
New: the customer sends their file, material, quantity and notes. Quoted: the maker replies with price and time. Accepted: the customer accepts the quote; from that moment there is an agreement between both. In production, Shipped and Completed: the maker updates progress and the customer confirms receipt.
The automatic estimate shown on the site is for guidance only; the price that counts is the one in the maker's quote.
Payments during the launch
For now MakeIn3D does not process payments between customers and makers. Both agree on the payment method directly. We recommend not paying 100% in advance to a maker with no history, asking for progress photos and keeping all communication within the platform, because it is the evidence we will use if there is a report.
Using the tools and the directory is free during the launch.
When payments exist on the platform
Payments will be processed by a third-party provider and, where applicable, held until the customer confirms receipt or the confirmation period expires. Fees, if any, will be shown before paying.
Plan subscriptions can be cancelled at any time from "My account"; cancellation applies to the next period and there are no lock-in fees.
Cancellations and refunds
- The customer may cancel at no cost before accepting a quote. After accepting it, cancellation and any refund are governed by what was agreed with the maker; if the part is already in production, the maker may charge for the work done.
- If the part does not match the quote or arrives damaged, the customer must report it within 5 calendar days after receipt, with photos. The maker must offer a reprint, a correction or a proportional refund.
- If they cannot reach an agreement, either party may open a report. MakeIn3D will review the messages and may sanction whoever breaches the rules, but is not obliged to refund amounts paid outside the platform. Contact: contacto@makein3d.mx.
- For MakeIn3D paid plans: if a charge was improper or the service was unavailable for reasons attributable to us, we will refund the affected period.